Our practice offers 8 high skilled GP’s so you can select the doctor of your choice.
Dr Paul Martin
Dr Luke Dan
Dr Bonnie Dinkovski
Dr Anna Levinson
Dr David Jones
Dr Madonna NG
Dr John Chandler
Dr Catherine Dan (on indefinite leave)
Our practice also offers Physiotherapy and Podiatry services on site:
We have 3 nurses who are available for immunisations, vaccinations, Health assessments, ECG’s, BP Monitoring, wound care and can assist with other health concerns, with our nurses,
Practice Manager – Jackie Martin Medical Reception Team/Administration:
Operating hours
Monday – Thursday 8.30am – 5.30pm (close daily 12.30pm – 1.30pm)
Fridays – 8.30am – 4.00pm
Saturdays – Closed
Sundays – Closed
After – Hours
If you have an emergency and you need medical assistance, you should call 000 or visit your nearest emergency department. For non-urgent health services, you can contact 13 SICK on (13 7425) or Health Direct on 1800 022 222 (this is a 24hour help line)
Billing & Payments
We are a Private Billing practice therefore consultants will incur a fee.
However, most face-to-face consultations are subject to Medicare Rebates meaning you may be eligible for a Medicare Refund.
Pensioners & Health Card Holders are eligible for a discounted fee.
There are some services that are not eligible for a Medicare Rebate, please check with our reception staff if you have any questions regarding your appointment and billings.
Payment can be made via Cash, Eftpos, Visa, Mastercard or AMEX. Please see website for current charges (as of August 2025).
The practice continues to cover additional costs to continually provide safe and quality health care to all patients.
Our prices remain competitive within the healthcare sector and for the quality of service that we provide and as always, we are focused on the best health care for our patients.
We appreciate your understanding and continual support for our GPs and Nurses who continue to constantly provide the best health services to all.
Services
As well as routine consultation, the following services are available:
Medical Check ups
Healthy Heart checks/ ECG
Family Planning
Pregnancy Tests
Ante-natal Care & Obstetrics
Immunisation – children & adults
Cervical Screening
Implanon Insertion / Removal
Iron Infusions/Aclasta Infusions
Excisions including suturing, removal of moles, skin cancers.
Liquid Nitrogen “freezing” therapy for sunspots and warts.
45-49 & 75+ Health Checks
Chronic Disease Management Plans
Weight control & Nutrition advice
Smoking Cessation assistance
Dermatology skin checks
Your Health Information
The privacy of your health is important to us.
All staff, including medical reception staff respect your privacy and we always keep your health information and records confidential.
Your health records are a confidential document and as such it is the policy of this practice to always maintain the security of your personal health information and that this information is only available to authorised staff members.
Telephone Calls & Communication
We do not take requests for scripts or referrals over the phone. An appointment with your doctor will be required. Doctors are not able to return phone calls. If you require a call from the doctor and you are eligible a Telehealth appointment will be required. Regarding results, if a doctor needs to discuss with you, we will call to make an appointment.
Doctors do not communicate with patients via email.
Test Results
During your appointment your doctor will advise you of the results, or a follow-up appointment may be needed. You may also request a copy of your results to be sent to you once your doctor has discussed these with you.
Appointments
When you make a doctor’s appointment you are automatically booked in for a standard 15min appointment. Should you require a longer appointment you must advise staff when booking and these will be required when you request the following:
New patient appointments
Family visit
More than 2 problems
Driving Assessment forms
Health Assessment or Care Plans
Mental Health Assessments
Skin checks or Excisions
Workers’s compensation appointments
Booking longer appointments when needed allows for the doctor to run on or close to time without compromising quality medical care for the patient.
If you are a new patient, we request you to arrive a few minutes before your appointment time to allow for filling in of new patient forms and our nurse to triage and take relevant medical information to assist doctor with your appointment.
Normally the practice is appointment only, walk in appointments availability is dependent on the day.
Preparing for your appointment
To get the most out of your appointment with your doctor, a little preparation will save time and/or return visits. Think about what you would like to get out of your consultation.
It’s a good idea to:
Make some specific notes about any symptoms you may be experiencing. It will help the doctor if you record when they occurred and how long they have lasted etc.
Make a list of your questions.
Think about your medical history and your family’s history that may be relevant.
Write down any medications you may be taking.
Bring copies of any recent reports, pathology or scans that may be relevant to your appointment.
Running late or cancelling an appointment
Please call to advise the practice should you be running late for an appointment, or your doctor is running in relation to your appointment time. If you wish to cancel your appointment and re-schedule, please just contact our medical reception team.
Home Visits
These are available to registered patients of the practice by discretion of the doctor. Please call reception to arrange. Home visits are conducted during normal surgery hours where possible.
Why Accreditation?
We have currently successfully passed our accreditation. This means we are committed to the continual quality improvement of our practice and care to our patients. There will be times you may wonder how or why we have processes. There are strict guidelines we must follow which are set by the Royal college of General Practitioners, we are tested every 3 years to ensure we are following the correct guidelines. We are continually updating the way we operate and are committed to the continual improvement or our practice whilst endeavouring to provide the highest quality of patient care.
Why do we need to identify you?
We must identify our patients by 3 forms of identification when you come into the practice or to make an appointment. Even if you are well known to the practice, we must ensure we are providing the best possible care to the right patient. We may ask Name. address, Date of Birth, Medicare Card No. or Telephone Number. This also ensures we have your correct and up to date so you can claim any rebates that you are entitled to from Medicare.
Patient responsibilities to our practice
Attending our practice involves a relationship with all staff. In order to have a professional relationship both parties must respect each other and have mutual trust.
Our practice endeavors to provide our patients and their families with the highest quality of care; we also aim to continually improve our systems and services to help provide better care for you. We will gladly listen to suggestions and complaints and follow them up constructively as this also helps us to improve our relationship with you.
However, we will not tolerate the following behaviours from our patients:
Violence or threatening behaviours
Yelling at staff
Verbal abuse or aggressive behaviours on the telephone
Verbal or physical abuse
Continuing to ignore doctors’ advice.
Failing to pay your bills.
Feedback
Although we try our best it is inevitable that from time to time a patient may have a complaint about our services. This feedback is very important to us as it alerts us to concerns with our services that we are providing and enables us to serve you better for the future. If you have any suggestions, ideas or would like to make a complaint you can:
Speak with your GP or Nurse
Medical Reception Team
Speak with our Practice Manager
Write us a letter
Place your suggestion in the suggestion box
However, if you would like to take your complaint further and wish to speak to an external body, you can contact:
NSW Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills 2012
Telephone: 1800 043 159
WANT MORE INFORMATION
Please visit our website: www.thejunctiongp.com.au
Facebook: @The Junction GP